HolyCode Cloud — Refund & Cancellation Policy

Seller: TigerPoint Technologies LLC ("TigerPoint," "we," "us," "our") Product: HolyCode Cloud (the "Service") Last updated: August 18, 2026 · Effective: August 18, 2026

Plain-language summary (not a substitute for the full terms below):

• Not happy in your first 7 days? Ask for your money back. One refund per customer, first paid term only.
• Your workstation is built automatically as soon as your payment settles — usually within minutes. We commit to within 24 hours. If we miss that and you don't want to keep waiting, you get a full refund.
• Cancel anytime — cancel it yourself from your billing page at app.holycode.cloud/billing, or email us and we'll cancel it the same business day. Either way you keep access until the end of the period you already paid for. Once your 7-day money-back window has passed we don't refund the unused part of a period you've already paid for, except where the law requires it.
• When your subscription ends, you have 14 days to export your data (24 hours if you were on a trial that never converted), then we begin deleting it.
• Your AI usage (Claude, OpenAI, Google, etc.) is billed by that provider on your own key. We never charge it and can't refund it.

This policy applies to individual monthly plans (Lite, Plus, Pro, Ultra, Max). Annual plans are not offered during the beta. Team plans are not yet available; when they launch they will be sold concierge under a separate signed agreement, with refunds handled per that agreement — you cannot self-checkout a team plan today. All prices and refunds are in U.S. dollars.

Eligibility. HolyCode Cloud is available internationally, except where we are prohibited from offering it by applicable law, export control, or sanctions. All prices are in US dollars.

If you are a consumer in the European Union or the United Kingdom. You have a statutory right to withdraw from this contract within 14 days of the day your workstation is delivered, without giving any reason, and to receive a full refund. That right applies in addition to the 7-day guarantee below, and where the two differ the longer period and the more generous outcome apply. To withdraw, email support@holycode.cloud saying you wish to withdraw; a clear statement is enough and no particular form is required. We begin providing the Service as soon as we deliver your workstation, which we do at your request; the law would permit us to charge for the part already supplied, but we do not do so and will refund your first term in full.

HolyCode Cloud is offered as early access. We do not offer an uptime guarantee or service-level agreement during the beta (see Section 6).

Precedence. This Refund & Cancellation Policy controls all questions about refunds and cancellations. On any other topic, if this policy conflicts with the Terms of Service, the Terms of Service control.

1. The 7-Day Money-Back Guarantee

Instead of a free trial, every new customer gets a 7-day money-back guarantee on their first paid subscription term.

What qualifies

• You are a new customer requesting a refund of your first payment for your first subscription.
• Your request reaches us within 7 days of your start date — the later of your welcome email (the email containing your working workspace URL) and your first payment — for any reason. You don't have to justify it. For an ordinary subscription these fall on the same day or a day apart, and taking the later of the two means a slow build never eats into your week. If you began on a trial promotion, your first payment is the conversion charge, so your week starts there.
• One refund per customer, first term only. It does not apply to renewal payments or to a plan you've already been refunded for.

How to request Email support@holycode.cloud from the email address on your account, or reply to your welcome email, and tell us you'd like your money back. That's it.

Timeframe and method

• We'll confirm and start the refund promptly, typically within a few business days of your request.
• We refund the amount you paid to your original payment method. Depending on your bank or card issuer, it typically takes 5–10 business days to appear.

What happens to your workspace When your refund is issued, your subscription ends and your workspace is scheduled for deletion under Section 4. If you want a copy of anything in it, export it (or ask us to export it for you) before or during the export window described in Section 4.

2. The 24-Hour Provisioning Promise

Your workstation is built automatically once your payment settles, and is usually running within minutes. The promise below is the outside limit, not the expected wait.

We aim to deliver your workspace within 24 hours after (a) your payment settles and (b) you have given us any setup details we need. If we have not delivered by then and you do not want to keep waiting, you get a full refund.

• "Delivered" means we have sent your welcome email containing a working workspace URL.
• "Payment settles" means our payment processor confirms your payment as settled, which can be shortly after checkout completes — the 24-hour clock runs from settlement, not from the checkout click.
• If we need setup details from you to build your workspace (for example, your preferred region or subdomain name), the clock does not start until you've given us what we need. We'll tell you clearly if we're waiting on you.
• To claim this refund, email support@holycode.cloud; we process it under the same timeframe as Section 1.

This promise is separate from, and in addition to, the 7-day guarantee in Section 1.

3. Cancel Anytime

You can cancel your subscription at any time, yourself, without contacting anyone. There is no retention call and no waiting period.

• Cancel it yourself: sign in at app.holycode.cloud/billing and use Cancel plan. Cancelling takes three screens: we ask one question about why you are leaving, we may offer you free days or a pause — at most two offers, each of which you can decline with a single click — and then you confirm. You can leave from any screen, the confirm screen is reachable directly, and none of it is a condition of cancelling. Your cancellation is recorded immediately and the page names the date your access ends; you keep the time you have already paid for. Nothing is deleted before that date, and you can undo it there with Resume.
• Or email us: email support@holycode.cloud and we will cancel it the same business day. This path is always available, whatever state your account is in.
• Either way, cancelling stops your next renewal.

How cancellation works

• Cancellation stops the next renewal. It is not an instant shut-off.
• You keep access until the end of the period you've already paid for. For example, if you cancel on day 10 of a monthly plan, you keep your workspace through the end of that paid month.
• No proration and no partial refunds for the unused part of a paid period, and partial months are not refunded, except (a) under the 7-day guarantee (Section 1), (b) under the 24-hour promise (Section 2), or (c) where applicable law requires it.
• After your paid period ends, your data is handled under Section 4.

Recurring billing and price changes. Your plan is monthly and auto-renews. We disclose this at checkout in plain language — for example, "$X/mo, auto-renews monthly until you cancel, cancel anytime." If we change the price of your plan, we will give you at least 30 days' advance notice before the change takes effect on a renewal, so you can cancel first if you don't want to continue.

4. What Happens to Your Data When Your Subscription Ends

We store your account email and your workspace data (your code, files, and settings) on a persistent volume tied to your workspace. The Service does not include backups. Your workstation runs on a persistent disk, but a persistent disk is not a backup: it protects you from a machine restarting, not from you deleting the wrong directory. Our infrastructure provider does take automatic daily snapshots of the volume, with a short retention window (about five days). Those are the provider's rather than ours, are volume-level rather than per-file, and carry no guarantee of being available or usable, so they are not something to rely on. If you lose something important, ask us the same day: the window is days, not weeks. Keep your own copies of anything important — commit to a remote Git repository or copy work off the workstation regularly.

When your subscription ends — whether you cancel, take a refund, or we stop the Service — the following applies:

1. 14-day export window. For 14 days after your paid period ends, we keep your workspace data available so you can export it. If your subscription ends while still in a trial period, the window is 24 hours — a trial workstation costs several times what the trial does, so we cannot hold it for two weeks. You can pull it yourself, or email support@holycode.cloud and we'll provide an archive of your workspace. We email you when the window opens and again before it closes, but the dates do not depend on those emails reaching you — note the deadline when you cancel and keep your own copies.
2. Deletion. After the 14-day window, we initiate deletion of your workspace and its volume. Residual copies may persist in our providers' systems (for example, storage snapshots and logs) and are purged on their normal rolling cycle, up to 30 days. We do not restore data once deletion has started.
3. Your keys and secrets go with it. Any API keys, tokens, or credentials you saved inside your workspace are stored only on that workspace disk (see Section 5). We do not upload or centrally store your keys, and we do not access them. Because we operate the machine your workspace runs on, our infrastructure credentials can technically reach that disk. We use that access only when you ask us to, or when we must act on a security, abuse, or legal emergency, and we record it when we do. Your keys are never written to our logs. When the workspace is deleted, they are deleted with it. We recommend you revoke or rotate any keys with your providers after you leave.
4. Account records. We may retain limited account and billing records (such as your email and payment history) as required for legal, tax, and accounting purposes, even after your workspace data is deleted. This is separate from your workspace data and is described in our Privacy Policy at https://holycode.cloud.

If you request a refund under Section 1 or Section 2, the export window in Section 4 applies from the date your subscription ends. Export anything you want to keep before that window closes.

Data-breach notification. If we become aware that your data has been materially compromised, we will notify affected customers without undue delay.

5. No Refunds for Your AI / BYOK Spend

HolyCode Cloud is Bring Your Own Key (BYOK). You supply your own AI provider account — Anthropic (Claude), OpenAI, Google, or another — and your key or subscription lives on your own workspace disk. We do not upload or centrally store your keys, we do not access them, and we do not resell or mark up AI usage. Because we operate the machine your workspace runs on, our infrastructure credentials can technically reach that disk. We use that access only when you ask us to, or when we must act on a security, abuse, or legal emergency, and we record it when we do. Your keys are never written to our logs.

Because of this:

6. Availability, Downtime, and Early Access

HolyCode Cloud runs on third-party infrastructure and is offered as early access. We do not guarantee uptime, availability, or that the Service will be uninterrupted or error-free during the beta, and we do not offer a service-level agreement (SLA).

• Downtime alone does not automatically entitle you to a refund. If you hit a problem, contact us at support@holycode.cloud and we'll work to make it right.
• Where a real service failure is our fault, we may, at our discretion, offer a credit or partial refund. This is case by case and is not a promise of compensation for any and all outages.
• If a third-party provider outage or another event beyond our reasonable control prevents us from delivering your workspace, your remedy is the refund under Section 2, not liability.
• Nothing in this section limits your rights under the 7-day guarantee (Section 1) or the 24-hour promise (Section 2).

7. Billing Problems, Disputes, and Chargebacks

If something looks wrong with a charge, please contact us first at support@holycode.cloud. Most issues are faster to fix directly than through a card dispute, and we genuinely want to sort them out.

• Filing a chargeback on a service we have already delivered, outside the 7-day money-back window (Section 1) and the 24-hour promise (Section 2), is a breach of these terms. In that case we may suspend your workstation while the dispute is open, and, if the dispute is resolved against you or the abuse continues, terminate your account and delete your data.
• We reserve the right to suspend or terminate accounts for fraudulent chargebacks or abuse of these refund terms (for example, repeatedly buying and refunding to get free access).

8. Changes to This Policy

We may update this policy as the Service grows out of beta. Changes apply going forward from the "Last updated" date at the top and do not retroactively remove a refund right you had already earned. Material changes will be posted at https://holycode.cloud.

9. Contact

TigerPoint Technologies LLC, 31 Covert Ave Unit #5252, Floral Park, NY 11001, United States. Registered in New York. Support: support@holycode.cloud Website: https://holycode.cloud

This policy is governed by the laws of New York, without regard to its conflict-of-laws rules. This policy does not limit any rights you have under mandatory consumer-protection laws that apply to you.